When can I expect a response from NEAS?
NEAS is committed to providing excellent service to its stakeholders (including current and future centres, government departments and agencies, peak bodies, teachers, students, business owners and agents).
NEAS representatives will respond to stakeholders in a timely and helpful manner within the following timeframes. Delays may occur where service levels require further attention or where stakeholder documentation is required.
|Service requested||Timeframe for service|
|Phone calls||48 hours|
|Emails actioned/answered||48 hours|
|Changes to scope||7 days|
|Changes to scope if further information is required||14 days|
|Annual returns||14 days|
|Course – New and renewals||4 weeks|
|Course – New and renewals if further information is required||8-12 weeks|
|New applications||8-12 weeks (as soon as practicable)|
|First assessment||7 days|
|First assessment if further information is required||14 days|
|Second assessment||48 hours|
|Second assessment if further information is required||14 days|
|Third assessment||48 hours|
|Schedule a visit||7-14 days|
|Final report||14 days|
|Endorsement Committee decision||48 hours|