On 6 and 7 April 2017, Adriana Leomil and Lauren O’Hern represented NEAS at the ANZA Agent Workshop in Cairns, which hosted over 480 participants. NEAS’ presence at the event was two-fold – to support endorsed NEAS providers attending the event and to continue to raise awareness around quality assurance and promote its benefits to agents and other service providers attending the workshop. The NEAS team met with a range of service providers and agents over the two days and received positive feedback on NEAS’ Quality Assurance Framework and processes, the promotion of endorsed members and our ongoing commitment to the industry.